TERMS AND CONDITIONS

FACULTY OF HEATLH & LIFE SCIENCES

Each time you make a booking on SiSo you must agree to the terms and conditions of booking which are listed below. Once you collect a booking you are bound by these terms and conditions.

TERMS AND CONDITIONS

Items will only be loaned to named individuals who are registered and activated on the SiSo online booking system.

Items will only be released from the following resource centres at advertised times on production of a valid student or staff ID card. The equipment is the responsibility of the individual who signs for it.

·         SPF108 Sports Central (City Campus West)

·         CSC - Clinical Skills Centre (Coach Lane Campus West)

·         E107 - Technology Enhanced Learning (Coach Lane Campus West)

Bookings must be made online using the SiSo booking system. Bookings requested on arrival or by email will be carried out at the discretion of the Technical Support staff. The technical staff will take no responsibility for any errors in this type of booking and it is the user’s responsibility to check the details once the booking is made.

The maximum loan period for the vast majority of equipment is five consecutive days. Some items may be less than this. Room and facility booking duration's vary. Please consult the SiSo website for more information.  In the interests of fair usage you may not place back to back bookings. These will be removed from the system by Technical Support staff.

Extensions to bookings are at the discretion of the Technical Support staff and cannot be just assumed or guaranteed.

Items can be collected and returned during the following times:

SPF108 Sports Central (City Campus West)

Monday            10am - 11am and 2pm - 3pm

Tuesday           10am - 11am and 2pm - 3pm

Wednesday      10am - 11am and 2pm - 3pm

Thursday          10am - 11am and 2pm - 3pm

Friday               10am - 11am and 2pm - 3pm

CSC - Clinical Skills Centre (Coach Lane Campus West)

Monday            9:00am -  5:00pm

Tuesday            9:00am -  5:00pm

Wednesday      9:00am -  5:00pm

Thursday          9:00am -  5:00pm

Friday              9:00am -  5:00pm

E107 - Technology Enhanced Learning (Coach Lane Campus West)

 Monday            9:00am -  5:00pm

Tuesday            9:00am -  5:00pm

Wednesday      9:00am -  5:00pm

Thursday          9:00am -  5:00pm

Friday              9:00am -  5:00pm

Penalties will be issued automatically by the SiSo system if you do not collect or return the item on time. If  these penalties include charges, details of these charges can be found by clicking the info button next to the item on the website.

You must ensure that all items are returned in the condition they are loaned. For example tripod plates must not be left on cameras, cables must be coiled properly. If items are returned in a poorly packed state, wet or dirty, you will be asked to repack the equipment, dry or clean it.

The Technical Support staff reserve the right to suspend user/group access to any equipment if it is not returned in a fit state or shows signs of misuse. Access to this equipment will be reinstated once the user/group has attended a retraining session. 

It is your responsibility to check the condition of all items at the time of collection. Any missing items, damage to kit or non-working kit must be reported before leaving the collection point (SPF108, CSC, E107). Once any items leave the collection point, you become liable for the repair or replacement costs if they are lost, damaged or stolen. Upon return to the collection point we aim to check all items immediately on return. During busy periods this is sometimes not possible. You will be notified within 7 days if we discover any missing items or damage.

All repair and replacement costs will be quoted on a case-by-case basis. These charges will be to cover the repair or replacement costs. Faults that are discovered or damage incurred while you are in possession of items must be reported to the Technical Support staff within 24hr.

You will not be able to borrow equipment until you have paid any penalties on your account. Any lost or damaged equipment taken out for teaching purposes will be charged to that department.

The faculty’s insurance policy does not cover student use of equipment outside the UK so you will be required to secure and pay for your own public liability and equipment insurance which must list the equipment that you are borrowing comprehensively. You will be fully liable for any damage and loss of any equipment, and in the event of any damage or loss the equipment must be either repaired or replaced within two weeks of your return date. You may also want to seek advice from customs and excise regarding equipment leaving and entering the country.

You should plan and request the equipment at least 4 weeks before you are due to travel. If confirmed you will be required to complete your insurance documentation and a full Risk Assessment and supply this one-week before travel. If the documentation is not acceptable you will not be able to take the equipment. If your trip is deemed too risky or is at a time when equipment is in high demand your request will be declined.

Stolen items must be reported to the Technical Support staff and the police within 24hr. The police will issue you with a crime number which you must pass onto the Technical Support staff in your area of collection (SPF108, CSC, E107).

You must not use the equipment/ facilities in a way that breaches any Northumbria University guidelines, policies, regulations or that brings Northumbria University into disrepute.

Student/Staff users are not permitted to use equipment for profit/commercial or private use.

There are times when we may need to place items into maintenance. Whether this is routine or because it has been returned faulty you will be notified by SiSo if it affects your booking. If an item is removed from your booking because of this we will endeavour to offer an alternative but this may not always be possible.

You are forbidden from installing, modifying or altering any software or firmware on equipment.

As memory cards can be used with a variety of devices we strongly recommend that you format cards in you chosen equipment prior to use. It is the user’s responsibility to check equipment settings and ensure equipment is set-up to record in the correct format. 

HEALTH AND SAFETY

The item is for the sole use of the person making the booking. Under no circumstances must you swap or lend items with another student without informing the Technical Support staff first.

When you make a booking you will be required to check a box stating that you have read and understood these terms and conditions and agree to adhere to them.

RETURNING LATE ITEMS

Any items returned late will be subject to a penalty and you will be blocked from booking equipment. If the penalty is a charge this will need to be paid before you are unblocked from the system.

BEHAVIOR

We will not tolerate rude, threatening or unreasonable behavior towards our staff, other students or visitors.

OPENING HOURS

Opening hours are published on the SiSo website.

EQUIPMENT STOCK

The list of items available to you is viewable on SiSo. Some equipment may be restricted to specific courses.

We cannot guarantee the availability of all equipment over the summer months as equipment maintenance and testing is required during this period. 

FEEDBACK & COMPLAINTS

If you have an issue to raise regarding the booking of resources or facilities, please email can e-mail the appropriate area at:

Sports Central/Northumberland Building Technical Support (City Campus West)

Email: hl.nb.sc.technical.team@northumbria.ac.uk

Clinical Skills Technical Support (Coach Lane Campus West)

Email: hl.clinical.skills.centre@northumbria.ac.uk

Health and Life Science Technology Enhanced Learning Team (Coach Lane Campus West)

Email: hl.learnenhance@northumbria.ac.uk

You will receive a response as soon as possible.

It is important to raise any issues (positive or negative) with your student representative or course leader, as they will attend various group meetings where they will be able to raise your comments or issues.

These terms and conditions may be changed throughout the academic year at any time. You will be notified on the SiSo website.

smarthub terms and conditions of use
As a user of this system registered or otherwise you agree that if for any reason you are unable to use smarthub for the intended purpose then you will contact your store via telephone, email or in person to resolve the problem. SiSo Software Limited are not responsible or liable in any way for any errors, damages or any other loss caused by your usage of this system. For the avoidance of doubt this includes any loss howsoever suffered including negligence or fraud except where such negligence causes death or personal injury.